Shipping cost is calculated on a "per order," "per item" or "per pound" basis and is based on the shipping option you select. We sometimes we "Duality Vegan Cafe LLC" offer free shipping for specific items in select categories, or free shipping locally.
Each product's estimated arrival date varies depends on the availabilty of the product. All products will be shipped 10 to 24 BUSINESS days AFTER 48 hours of order placement.
Certain products may require additional days to process prior to shipping. This will be reflected in the estimated arrival date. If for some reason you don't receive your product, you MAY be eligible for a replacement product by way of the claim submittance of the shipping provider, if you notify us during your return and exchange time period. it is at the DISCRETION of the shipping provider if your claim will be approved.
Please note that based on size, weight or supplier restrictions, some products cannot be shipped to, or may be delayed when shipped to, a PO box address. If you stipulate a PO box as the shipping address for one of these items, you will see a shipping alert in your cart, where alternative options will be provided.
TITLE TO PRODUCTS:
Purchases of product through "Duality Vegan Cafe LLC" are subject to a destination contract, after label is submitted to the shipping provider. This means that the risk of loss and title for purchased products passes to YOU upon the carrier's delivery to your ship-to address, and Duality Vegan Cafe LLC is not responsible for any loss, theft or damage after delivery.
Upon any loss, theft or damage a claim will be filed on behalf of the customer for the full amount less shipping, Again it is at the discetion of the carrier if your claim will be approved and you will be reimbursed less the shipping, effective immediately there will be no reshipping of products.
Shipping & Delivery
Return and Refund Policy
As our products are perishable food products, all sales are FINAL. Duality Vegan Cafe LLC Products will be happy to file a claim on your behalf for any and all purchased food item(s) in the unlikely event that they might be damaged or spoiled during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives to its destination.
Duality Vegan Cafe LLC is not responsible for damaged or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect addresses, names and any information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered. We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third party carrier (UPS or FEDEX), but this, of course, is out of our control. To enjoy the gourmet flavor of our products, we urge you to make the necessary arrangements to receive your product when delivered. Shipping/handling charges are NOT refundable. Refunds can only be credited to the originating form of payment.
PERISHABLE GOODS CANNOT BE RETURNED.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Why is there a additional $29.99 Charge to shipping?
We pack our products in a box insulated with an eco- friendly, biodegradeable foil or 1.5 in thick liners.(TemperPack)
Then each box is packed with a mix of recyclable gel packs (and dry ice when ice cream or other items that must remain frozen are shipped) to ensure your package arrives cold.
If you have any other questions about your shipment, please contact our Customer Service department at 586~834~8850
9:00am - 5:00pm PST Monday - Friday.
11705 Boyette Road #181
Riverview, Florida 33569